AIM Technology

Listen to Call Center Confidential Pod casts

"This podcast series features stories and insights from professionals in the call center industry. Short interviews will cover the nature and challenges of the industry, offer historical perspective and demonstrate how performance management impacts the landscape."

Pod casts for Call Center Professionals.

ACD for Call Centers

The TM-2000 IP Platform

The "Next Generation" ACD for Call Centers

The T-Metrics TM-2000 IP Platform is an innovative single platform system that enhances the capabilities of the telephone switch to offer unlimited flexibility and customization to meet almost any user’s needs. The same platform can be used to provide multiple services to organizations now or in the future. Examples of the type of functions that can be performed by simply adding new hardware and software modules are:

• ACD for Call Centers

• Auto Attendant

• Interactive Voice Response (IVR)

The TM-2000 IP Platform consists of telephony integration cards and one Windows PC server used as the controller. The base system supports 8 incoming digital or analog lines and can be expanded to 24 lines on a single PC server. And because T-Metrics provides the hardware and designs the software, our customers are guaranteed a single source for immediate solutions to all their needs.

The TM-2000 IP Platform can be modified to create a solution for almost any environment, small or large, and can run multiple applications in a single hardware package or distributed across multiple servers and telephone switches.

Choosing the right call center for you

When outsourcing for any service, it is highly important to find the right fit for your company. Consider the following criteria when choosing a call center.

Choose a call center that can handle the volume of expected incoming and outgoing calls reflective of your campaign.

Selecting a call center close to your own company will enable you to come by for visits and interact with the representatives handling your calls.

The technology in the industry is greatly advancing. Choosing a call center with the latest technology will increase the effectiveness of your campaign.

Diligently discuss matters of pricing. Different call centers have varied methods of charging their clients. Depending on the nature and size of your campaign, some methods of pricing will be better for your company.

Ask for references and check them. Learn how the call center runs others' campaigns, handles mistakes, and achieves levels of success.

Use a call center well-experienced in working with companies of your industry.

A New Wave of Call Center Technology

Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower."

Technology and virtual call centers - the wave of the future, and the present.

Business Phone Systems

Free Consultation!!!

As a telecommunications expert, we have the knowledge and capability to serve all your phone system needs..

Are you in need of some honest, no non-sense advice on a new telephone system? Are you unsure about the equipment option, and features that are being presented to you? Clear some of the fog and make your choice simple and easy to understand through a solid overview of what is available in today's market. There are many exciting products and services that are designed to compliment your business, and there are many different phone systems out there. We have been in business for over 30 years and our highly skilled technicians have years of combined professional experience in business phone systems. If you have a question, we have an answer!

We have hundreds of satisfied, and often repeat, customers. We are an Avaya Business Partner as well as a reseller and systems service provider for Nortel, NEC, Altigen, Nitsuko, Intertel, Lucent and AT&T just to name a few. Let our professional staff point you in the right direction for your budget.

Traditional Telephone System Installation
We specialize in supplying and installing a complete range of telephone systems. We go through comprehensive pre-installation and coordination planning, hands-on administration, and end user orientation training.

Voicemail Systems
Almost every new phone system comes with voicemail and at 1-800-We Answer New York Phone Systems, we help you decide what voicemail system works for you.

Adds, Moves, Changes
1-800-We Answer NY phone system changes when you do. When you move, we move you. When you move to add phones or make changes, we do it for you. One call does it all.

Fiber + Copper Cabling
When planning a new or upgraded cabling infrastructure, you have two basic choices : fiber or cable. both offer superb data transmissions. The decision about which one to use may be confusing and difficult and at 1-800-We Answer New York Phone Systemswe help guide you though the decision making process choosing the best product for you.

CALL CENTER TECHNOLOGY

Database Systems Corp. (DSC) is a leading provider of call center technology which includes automated phone systems as well as call center outsourcing phone services. Our phone systems are state-of-the-art computer telephony integration systems that include IVR (interactive voice response) and voice broadcasting features.

History Of Success

Since 1978, DSC has been providing its customers with computer technology software and systems. These clients include international corporations, governments, educational institutions, local communities, and small businesses alike. From database design to complete computer system and phone system integration, our products have met or exceeded the expectations of our clients.

Inbound Call Centers

Are you searching for fully integrated, dedicated inbound call center solutions that bring results? Does your business depend on 24-hour l inbound call center service? Our inbound call center team will help your company gain customers, reduce your operations expenses and increase revenue.

Our inbound call center services division employs a highly-skilled team of live CSRs (call service representatives), account managers and account programmers. Our CSRs are trained to offer services and products. We can accommodate creating dedicated operating environments for your inbound call center applications.

• Direct Response
• Business-to-Business Sales
• Call Center Solutions
• Home Agent Solutions
• Automated Contact Solutions

Our company brings nearly 40 years of inbound call center experience and technological innovation to our clients. We’ve got the functional expertise, inbound call center knowledge, technology and program management experience that assist us in building our clients’ accounts quickly and efficiently, and bring them the results they expect. Our inbound call center team works diligently to with each account that comes to us. Based on an in-depth conversation and survey, our inbound call center creates masterful scripts and account protocols that place your products and services in the spotlight.

Our CSRs are friendly helpers who support your inbound call center account with solid sales ability, and winning phone voices. Our combination of technology and sales professionalism makes a positive impact on your promotions, sales and customer service efforts.