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Need Call Center Agents Night shift / International, fresh.

Candidates are encouraged to apply free training handsome salary + commission.

(Less English Communication skills can also apply).

for more details kindly see google jobs add's.

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Call.Center.Software.html

The Parsec Call Center Solution is a complete and self contained Computer Telephony Integration (CTI) product suite giving Small & Medium Businesses a plug-and-play-option without them bothering about acquiring and integrating with other third party solutions in order to become operational. The Call Center product suite consists of the Predictive Dialer, the Voice Logger, the IVR, the Reporting module, and the Telemarketing and Collection mini CRM applications. Parsec Call Center Software is a true blended solution catering to both the Outbound and Inbound needs of a Call Center and thus have Automatic Call Distribution algorithm for both types of calls. Parsec is in active touch with the campaign providers as well as Call Center Software users to proactively introduce continuous improvements to its Call Center Software Suite and also compliance to new statutory guidelines in its Computer Telephony Integration product portfolio.

Parsec's Automatic Call Distribution system is the heart of its Call Centers Software. Automatic Call Distribution systems are call routing mechanisms for incoming as well as outbound calls; i.e. This route calls originated by Parsec Computer Telephony Integration software to the available agents depending on various parameters. Parsec Call Center Software Suite comes with a complete Automatic Call Distribution system for call routing.

The Call Center Software with Automatic Call Distributor can also route calls based on the dialed phone number (DNIS). Additionally, Parsec Automatic Call Distribution can intelligently route calls using complex condition logic using agent based queuing to facilitate account management or skill based logic. Calls can be automatically distributed to the most qualified service agent that is available or to the one who had serviced a particular customer last time. Parsec Computer Telephony Integration solution conforms to way you want to do business.

The Parsec Call Center Solution Suite supports the latest series of DSP cards and HMP software platforms of Dialogic Inc, the best known platform for Call Center Solutions.

Elixir Technology For Call Center

Free for Development and Easy for Design and Deployment with REST-based Architecture The NetBeans Plugin provides a set of features for NetBeans users to incorporate Business Intelligence (BI) features such as Dashboard, Report, Data ETL and Scheduling within their applications.

With REST API its underlying native interface, any application built in web enabled technologies such as Java, Ruby, AJAX, etc, can readily access the BI features through lightweight web services using a simple set of GET, POST, PUT, DELETE over HTTP or HTTPS.

There is also a Java API for client connection to the Repertoire Server and another for embedding the Repertoire Runtime. The Repertoire Server, Runtime, and Remote are additional components available for licensing separately for production use.
Designed for integrated BI, it requires zero integration, just plug in and use. Simply put, it’s Business Intelligence that makes sense; the free and easy way.

How the Virtual System Works

New technology and software used by service providers like five9 enables inbound calls to go through a data center that is run by a Web-based device. The software determines where to route each call and then transmits every call to the appropriate agent of the particular company that a specific call was meant for. To ensure the security of routed calls, a Virtual Private Network (VPN) technology is used.

call-center-jobs-in-dubai.html

This is because of Dubai's explosive growth. With more and more multinational companies establishing operations there, the job market in the emirate is offering plenty of career opportunities for both local and foreign workers.

Call center operations are part of a larger phenomenon called BPO, or business process outsourcing. This occurs when a company contracts part of its operations (such as customer support) to a third party to save on costs and to concentrate on its core operations. Thus, the person you talk to over the phone or online when you need help with a product or service isn't necessarily an employee of your product's manufacturer; he or she is likely to be a call center agent located in another country.

Enhance Contact Center Efficiency and Service

Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include:

• Simplifies business application integration
• Eases agent administration
• Increases agent flexibility
• Provides efficiency gains in network hosting

Intended for both formal and informal contact centers, this unified communications solution also delivers:

• Sophisticated call routing and comprehensive contact management
• Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
• Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
• E-mail management, chat, and web collaboration features
• Easy-to-use administration features
• Simplified installation, configuration, and application hosting

The Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box", that can also

• Improve agent scalability

• Provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting
  

The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.

Computer Telephony Integration

CTI Key Features

• Screen-pop – CTI draws on existing database records to populate the agent’s script with relevant data about the caller.

• Synchronisation – The agent receives voice and data in unison.
• Caller Line Identification – CLI enables the system to identify a caller and reveal relevant data to the agent.
• Interactive Voice Recognition – IVR Self service software systems support large volumes of contacts without requiring costly agent resources.
• Data capture – CTI allows data to be displayed in addition to the capture and storage of further data.
• Multiple data sources – Data can be interrogated from various sources including contact centre databases, any database accessible through the corporate enterprise LAN or WAN, mainframes or mini-computers, the Internet or corporate intranet.
• Tailored campaigns – The data that populates the agent’s screen pop can be selected according to the campaign requirements.

Solution Benefits

• Increased productivity & efficiency – Effective management and use of data.
• Knowledgeable agents – Agents can anticipate and react to customer requests without lengthy delays to retrieve relevant data.
• Agent control – The agent can control the flow and pace of the contact.
• Reduced ‘talk time’ – Less time spent taking and wrapping-up individual calls.
• Instant data – Data is provided instantly when transferring calls between two agents.
• Personalised data displays – The Contact Designer allows users to create data displays and software scripts tailored to individual campaigns.