ACD for Call Centers

The TM-2000 IP Platform

The "Next Generation" ACD for Call Centers

The T-Metrics TM-2000 IP Platform is an innovative single platform system that enhances the capabilities of the telephone switch to offer unlimited flexibility and customization to meet almost any user’s needs. The same platform can be used to provide multiple services to organizations now or in the future. Examples of the type of functions that can be performed by simply adding new hardware and software modules are:

• ACD for Call Centers

• Auto Attendant

• Interactive Voice Response (IVR)

The TM-2000 IP Platform consists of telephony integration cards and one Windows PC server used as the controller. The base system supports 8 incoming digital or analog lines and can be expanded to 24 lines on a single PC server. And because T-Metrics provides the hardware and designs the software, our customers are guaranteed a single source for immediate solutions to all their needs.

The TM-2000 IP Platform can be modified to create a solution for almost any environment, small or large, and can run multiple applications in a single hardware package or distributed across multiple servers and telephone switches.