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The Parsec Call Center Solution is a complete and self contained Computer Telephony Integration (CTI) product suite giving Small & Medium Businesses a plug-and-play-option without them bothering about acquiring and integrating with other third party solutions in order to become operational. The Call Center product suite consists of the Predictive Dialer, the Voice Logger, the IVR, the Reporting module, and the Telemarketing and Collection mini CRM applications. Parsec Call Center Software is a true blended solution catering to both the Outbound and Inbound needs of a Call Center and thus have Automatic Call Distribution algorithm for both types of calls. Parsec is in active touch with the campaign providers as well as Call Center Software users to proactively introduce continuous improvements to its Call Center Software Suite and also compliance to new statutory guidelines in its Computer Telephony Integration product portfolio.

Parsec's Automatic Call Distribution system is the heart of its Call Centers Software. Automatic Call Distribution systems are call routing mechanisms for incoming as well as outbound calls; i.e. This route calls originated by Parsec Computer Telephony Integration software to the available agents depending on various parameters. Parsec Call Center Software Suite comes with a complete Automatic Call Distribution system for call routing.

The Call Center Software with Automatic Call Distributor can also route calls based on the dialed phone number (DNIS). Additionally, Parsec Automatic Call Distribution can intelligently route calls using complex condition logic using agent based queuing to facilitate account management or skill based logic. Calls can be automatically distributed to the most qualified service agent that is available or to the one who had serviced a particular customer last time. Parsec Computer Telephony Integration solution conforms to way you want to do business.

The Parsec Call Center Solution Suite supports the latest series of DSP cards and HMP software platforms of Dialogic Inc, the best known platform for Call Center Solutions.