These are just a few of the salesforce.com customer service software as a service features designed to maximize agent and customer success:
- Agent Console. In contrast with customer support software alternatives, customer service software as a service from salesforce.com gives your agents a 360-degree customer view to speed case resolution and consistently delight customers.
- Reports and Dashboards. Executives, managers, and agents alike get complete visibility across all the metrics that matter to each.
- Case Management. Customer service software as a service comes with smart workflows for documenting, resolving, and reporting customer issues.
- Case Collaboration. Salesforce.com customer service software as a service makes it easy for agents to enlist each other company-wide, to solve the most challenging customer concerns.
- Ideas Management. With salesforce.com’s customer support software as a service, you gain unique technology for harnessing “the wisdom of the crowd,” with ideas for better service and higher productivity.
Interesting illustration of Call Center CRM Features and good explanation of its different parts. Well done. Thank you so much for the share. I am hoping to see and read more about this topic soon. Good Luck and More Power.
ReplyDeleteDanielle
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