CallCentreVoice is an independent, UK-based call centre discussion forum, established in 2001 to offer a sounding board to call centre professionals across the globe.
Members can view different discussion strands by ‘forum’, ‘topic’ or ‘latest posts’, with subjects varying from compliance to call flow modelling to setting up a call centre from scratch. The site also offers a glossary of terms from A to Z, enabling those who are new to the industry to quickly bring themselves up to date with call centre terminology. Traffic has fallen off in recent months but it is probably still the best place to get a question answered.
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