Customer Management Insight is one of the newest online journals for call centre professionals. Based in the US, but with a global readership, the e-zine is published by the International Customer Management Institute (ICMI) - which sound like a nice independent body but is now part of CMP, publishers of Call Ccentre Focus.
Customer Management Insight is highly interactive. As well as offering news and longer articles, it also features audio and video clips, podcasts and webcasts. Other features include blogs and links to a range of ICMI newsletters.
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