CALL CENTERS

- A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are VIRTUAL CALL CENTER and CONTACT CENTER.


VIRTUAL CALL CENTER,
- A virtual call center is a call center in which the organization's representatives are geographically dispersed, rather than being situated at work stations in a building operated by the organization. Virtual call center employees may be situated in groups in a number of smaller centers, but most often they work from their own homes. This is an attractive arrangement for many employees: the hours are often flexible, and there's no dress code or commute. For the organization, the virtual call center model saves housing and equipment costs and can lead to lower employee turnover rates, which tend to be high for physical call centers.

Switching to a virtual call center model can be very beneficial. One example: My Twinn (a high-end doll manufacturer) went to a virtual model in 2000. That year, 30% more inquiry calls were converted to orders, employee turnover decreased 88%, and 90% fewer calls had to be escalated (transferred to a higher-level employee), compared to 1999. For companies whose business is highly seasonal, the virtual model also means that they don't have to maintain large facilities year-round. My Twinn, for example, requires over 400 customer support employees in their busy Christmas season, but only about 25 the rest of the year.

To appear professional and increase customer confidence, even bricks and mortar call centers attempt to present customers with a virtual representation of an organization's offices. The customer, dialing a customer service or technical support number, is given the impression that their call reaches a physical department within the organization, when in fact, it is likely to reach a company that outsources support for several different organizations. In the case of the virtual call center the customer's impression is even more illusory, as the number is quite likely to reach the kitchen of a stay-at-home parent, or the dorm room of a university student.

CONTACT CENTER,

- A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing.

Kirgizia Call Center

In October 1991, Akayev ran unopposed and was elected president of the new independent Republic by direct ballot, receiving 95% of the votes cast. Together with the representatives of seven other Republics that same month, he signed the Treaty of the New Economic Community. Finally, on December 21, 1991, Kyrgyzstan joined with the other four Central Asian Republics to formally enter the new Commonwealth of Independent States. In 1992, Kyrgyzstan joined the UN and the OSCE.

The "Tulip Revolution," after the parliamentary elections in March 2005, forced President Akayev's resignation on April 4, 2005. Opposition leaders formed a coalition, and a new government was formed under President Kurmanbek Bakiyev and Prime Minister Feliks Kulov. The nation's capital was also looted during the protests.

Political stability appears to be elusive, however, as various groups and factions allegedly linked to organized crime are jockeying for power. Three of the 75 members of Parliament elected in March 2005 were assassinated, and another member was assassinated on 10 May 2006 shortly after winning his murdered brother's seat in a by-election. All four are reputed to have been directly involved in major illegal business ventures.

Current concerns in Kyrgyzstan include privatization of state-owned enterprises, expansion of Western influence, inter-ethnic relations and terrorism.

Chad Call Center

Chad (French: Tchad, Arabic: تشاد‎ Tshād), officially known as the Republic of Chad, is a landlocked country in central Africa. It is bordered by Libya to the north, Sudan to the east, the Central African Republic to the south, Cameroon and Nigeria to the southwest, and Niger to the west. Due to its distance from the sea and its largely desert climate, the country is sometimes referred to as the "Dead Heart of Africa". Chad is divided into three major geographical regions: a desert zone in the north, an arid Sahelian belt in the centre and a more fertile Sudanese savanna zone in the south. Lake Chad, after which the country is named, is the largest wetland in Chad and the second largest in Africa. Chad's highest peak is the Emi Koussi in the Sahara, and N'Djamena,(formerly Fort-Lamy), the capital, is the largest city. Chad is home to over 200 different ethnic and linguistic groups. Arabic and French are the official languages. Islam and Christianity are the most widely practiced religions.

Beginning in the 7th millennium BC, human populations moved into the Chadian basin in great numbers. By the end of the 1st millennium BC, a series of states and empires rose and fell in Chad's Sahelian strip, each focused on controlling the trans-Saharan trade routes that passed through the region. France conquered the territory by 1920 and incorporated it as part of French Equatorial Africa. In 1960 Chad obtained independence under the leadership of François Tombalbaye. Resentment towards his policies in the Muslim north culminated in the eruption of a long-lasting civil war in 1965. In 1979 the rebels conquered the capital and put an end to the south's hegemony. However, the rebel commanders fought amongst themselves until Hissène Habré defeated his rivals. He was overthrown in 1990 by his general Idriss Déby. Recently, the Darfur crisis in Sudan has spilt over the border and destabilised the nation, with hundreds of thousands of Sudanese refugees living in and around camps in eastern Chad.

While many political parties are active, power lies firmly in the hands of President Déby and his political party, the Patriotic Salvation Movement. Chad remains plagued by political violence and recurrent attempted coups d'état (see Battle of N'Djamena (2006) and Battle of N'Djamena (2008)).

The country is one of the poorest and most corrupt countries in the world; most Chadians live in poverty as subsistence herders and farmers. Since 2003 crude oil has become the country's primary source of export earnings, superseding the traditional cotton industry.

Spain CallCenter

Spain /ˈspeɪn/ (help·info) (Spanish: España^?·i, Spanish pronunciation: [esˈpaɲa]) or the Kingdom of Spain (Spanish: Reino de España), is a country located in southwestern Europe on the Iberian Peninsula.^{[note 6]} Its mainland is bordered to the south and east by the Mediterranean Sea except for a small land boundary with Gibraltar; to the north by France, Andorra, and the Bay of Biscay; and to the west by the Atlantic Ocean and Portugal. Spanish territory also includes the Balearic Islands in the Mediterranean, the Canary Islands in the Atlantic Ocean off the African coast, and two autonomous cities in North Africa, Ceuta and Melilla, that border Morocco. With an area of 504,030 km², Spain is the second largest country in Western Europe after France.

Because of its location, the territory of Spain was subject to many external influences, often simultaneously, since prehistoric times and through the dawn of Spain as a country. On the other side, the country itself has been an important source of influence to other regions, chiefly during the Modern Era, when it became a global empire that has left a legacy of over 400 million Spanish speakers today.

Spain is a democracy organised in the form of a parliamentary government under a constitutional monarchy. It is a developed country with the eighth largest economy in the world based on nominal GDP.^{[note 7]} It is a member of the European Union and NATO.

The name Spain was derived from the ancient Roman name for Iberia, Hispania.

Angola Call Center

Angola, officially the Republic of Angola (Portuguese: República de Angola, pronounced IPA: [ʁɛˈpublikɐ dɨ ɐ̃ˈɡɔlɐ] Kongo: Repubilika ya Ngola), is a country in south-central Africa bordered by Namibia on the south, Democratic Republic of the Congo on the north, and Zambia on the east; its west coast is on the Atlantic Ocean. The exclave province Cabinda has a border with the Republic of the Congo and the Democratic Republic of the Congo. Angola was a Portuguese overseas territory from the 16th century to 1975. The country is the second-largest petroleum and diamond producer in sub-Saharan Africa. According to the International Monetary Fund, more than $4 billion in oil receipts have disappeared from Angola's treasury in the 2000s. In August 2006, a peace treaty was signed with a faction of the FLEC, a separatist guerrilla group from the Cabinda exclave in the North, which is still active.^[2] About 65% of Angola's oil comes from that region.

Sweden Call Center

Sweden (pronounced /ˈswiːdən/ (help·info)), officially the Kingdom of Sweden (Swedish: Konungariket Sverige (help·info)), is a Nordic country on the Scandinavian Peninsula in Northern Europe. Sweden has land borders with Norway to the west and Finland to the northeast, and it is connected to Denmark by the Öresund Bridge in the south.

At 450,000 km² (174,000 sq mi), Sweden is the third largest country in the European Union in terms of area, and it has a total population of over 9.2 million. Sweden has a low population density of 20 people per km² (52 per square mile), but is much higher in the southern half of the country. About 85% of the population live in urban areas.^[7] Sweden's capital is Stockholm, which is also the largest city in the country (population of 1.3 million in the urban area and with 2 million in the metropolitan area). The second and third largest cities are Gothenburg and Malmö.

Sweden is a constitutional monarchy with a parliamentary system of government and a highly developed economy. It ranks first in the world in The Economist's Democracy Index and 7th in the United Nation's Human Development Index. Sweden has been a member of the European Union since 1 January 1995.

Sweden emerged as an independent and unified country during the Middle Ages. It received a modern centralized administration beginning with King Gustav Vasa in the 16th century. In the 17th century the country expanded its territories to form the Swedish empire. Most of the conquered territories outside the Scandinavian Peninsula were lost during the 18th and 19th centuries. The eastern half of Sweden, present-day Finland, was lost to Russia in 1809. The last war in which Sweden was directly involved was in 1814, when Sweden by military means forced Norway into a personal union with Sweden, a union which lasted until 1905.

Since 1814, Sweden has been at peace, adopting a non-aligned foreign policy in peacetime and neutrality in wartime.

Finland Call Center

Finland /ˈfɪnlənd/ (help·info), officially the Republic of Finland^[3] ( Finnish: Suomi; Swedish: Finland (help·info)), is a Nordic country situated in the Fennoscandian region of northern Europe. It borders Sweden on the west, Russia on the east, and Norway on the north, while Estonia lies to its south across the Gulf of Finland. The capital city is Helsinki.

Around 5.3 million people reside in Finland, with the majority concentrated in the southern part of the country.^[1] It is the eighth largest country in Europe in terms of area and the most sparsely populated country in the European Union. The native language for most of the population is Finnish, a member of the Finno-Ugric language family most closely related to Estonian, and is one of only four official EU languages not of Indo-European origin. The other official language of Finland, Swedish, is the mother tongue of 5.5 percent of the population.^[4] Finland is a democratic, parliamentary republic with a mostly Helsinki-based central government and local governments in 348 municipalities.^[5] A total of a million residents live in Greater Helsinki (including Helsinki, Espoo and Vantaa) and a third of the country's GDP is produced there. Other major cities include Tampere, Turku, Oulu, Jyväskylä and Lahti.

Finland was historically a part of Sweden and from 1809 an autonomous Grand Duchy within the Russian Empire. Finland's declaration of independence from Russia in 1917 was followed by a civil war, wars against the Soviet Union and Nazi Germany, and a period of official neutrality during the Cold War. Finland joined the United Nations in 1955 and the European Union in 1995 and participates in the Eurozone. Finland has been ranked the second most stable country in the world, in a survey based on social, economic, political, and military indicators.^[6]

Finland has good results in many international comparisons of national performance such as the share of high-technology manufacturing, public education, health care, the rate of gross domestic product growth, and the protection of civil liberties

Bulgaria Call Center

The state of Bulgaria [bʌlˈgɛriə] (help·info) (Bulgarian: България, transliterated: Balgariya,^[4] pronounced IPA: [bəlˈgarija]), international transliteration Bălgarija, officially the Republic of Bulgaria (Република България, Republika Balgariya, pronounced IPA: [rɛˈpubliˌka bəlˈgarija]) has played a significant role in the Balkans in south-eastern Europe for over fourteen centuries. It borders five other countries: Romania to the north (mostly along the River Danube), Serbia and the Republic of Macedonia to the west, and Greece and Turkey to the south. The Black Sea defines the extent of the country to the east.

Bulgaria includes parts of the Roman provinces of Moesia, Thrace and Macedonia. Old European culture within the territory of present-day^[update] Bulgaria started to produce golden artifacts by the fifth millennium BC.^[5]

The first Bulgarian kingdoms on European soil date back to the early Middle Ages (VIIth century). All Bulgarian political entities that subsequently emerged preserved the traditions (in ethnic name, language and alphabet) of the First Bulgarian Empire (632/681 – 1018), which at times covered most of the Balkans and spread its alphabet, literature and culture among the Slavic and other peoples of Eastern Europe. Centuries later, with the decline of the Second Bulgarian Empire (1185 – 1396/1422), Bulgarian kingdoms came under Ottoman rule for nearly five centuries. The Russo-Turkish War of 1877-1878 led to the re-establishment of a Bulgarian state as a constitutional monarchy in 1878, with the Treaty of San Stefano marking the birth of the Third Bulgarian State. In 1908 while social strife was brewing at the core of the Ottoman Empire, the Alexander Malinov government and Prince Ferdinand of Bulgaria formally proclaimed the full sovereignty of the state at the ancient capital of Veliko Turnovo.^[6] After World War II, in 1945 Bulgaria became a communist state and part of the Eastern Bloc. Todor Zhivkov dominated Bulgaria politically for 33 years (from 1956 to 1989). In 1990, after the Revolutions of 1989, the Communist party gave up its monopoly on power and Bulgaria transitioned to democracy and free-market capitalism.

Currently^[update] Bulgaria functions as a parliamentary democracy under a unitary constitutional republic. A member of the European Union since 2007 and of NATO since 2004, it has a population of approximately 7.6 million. Bulgaria has a high HDI.^{[citation needed]}

Poland Call Center

Poland /ˈpoʊlənd/ (help·info) (Polish: Polska), officially the Republic of Poland (Rzeczpospolita Polska), is a country in Central Europe. Poland is bordered by Germany to the west; the Czech Republic and Slovakia to the south; Ukraine, Belarus and Lithuania to the east; and the Baltic Sea and Kaliningrad Oblast, a Russian exclave, to the north. The total area of Poland is 312,679 square kilometres (120,726 sq mi),^[2] making it the 69th largest country in the world and the 9th largest in Europe. Poland has a population of over 38 million people,^[2] which makes it the 33rd most populous country in the world.^[4]

The establishment of a Polish state is often identified with the adoption of Christianity by its ruler Mieszko I, in 966 (see Baptism of Poland), when the state covered territory similar to that of present-day Poland. In 1025, Poland became a kingdom and in 1569, it cemented a long association with the Grand Duchy of Lithuania, by signing the Union of Lublin, forming the Polish–Lithuanian Commonwealth. The Commonwealth collapsed in 1795 and Poland's territory was partitioned among Prussia, Russia and Austria. Poland regained its independence as the Second Polish Republic in 1918, after World War I, but lost it again in World War II, then occupied by Nazi Germany and the Soviet Union. Poland lost over six million citizens in World War II, emerging several years later as the socialist People's Republic of Poland within the Eastern Bloc, under strong Soviet influence. During the Revolutions of 1989, communist rule was overthrown and Poland became what is constitutionally known as the "Third Polish Republic". Poland is a unitary state, made up of sixteen voivodeships (Polish: województwo). Poland is also a member of the European Union, NATO and the Organisation for Economic Co-operation and Development (OECD).

Estonia Call Center

Estonia [ɛsˈtoʊniə] (help·info), officially the Republic of Estonia (Estonian: Eesti or Eesti Vabariik) is a country in the Baltic region of Northern Europe. It is bordered to the north by Finland across the Gulf of Finland, to the west by Sweden across the Baltic Sea, to the south by Latvia (343 km), and to the east by the Russian Federation (338,6 km).^[6] The territory of Estonia covers 45,227 km² and is influenced by a temperate seasonal climate.

The Estonians are a Finnic people closely related to the Finns, with the Estonian language sharing many similarities to Finnish. The modern name of Estonia is thought to originate from the Roman historian Tacitus, who in his book Germania (ca. AD 98) described a people called the Aestii. Similarly, ancient Scandinavian sagas refer to a land called Eistland, close to the German term Estland for the country. Early Latin and other ancient versions of the name are Estia and Hestia. Until the late 1930s, the name was often written as Esthonia in most English speaking countries.

Estonia is a democratic parliamentary republic and is divided into fifteen counties. The capital and largest city is Tallinn. With a population of only 1.4 million, it is one of the least-populous members of the European Union. Estonia was a member of the League of Nations from 22 September 1921,^[7] has been a member of the United Nations since 17 September 1991,^[8] of the European Union since 1 May 2004^[9] and of NATO since 29 March 2004.^[10] Estonia has also signed the Kyoto protocol.

The settlement of modern day Estonia began around 8500 BC, immediately after the Ice Age. Over the centuries, the Estonians were subjected to Danish, Teutonic, Swedish and Russian rule. Foreign rule in Estonia began in 1227. In the aftermath of the Livonian Crusade the area was conquered by Danes and Germans. From 1228–1562, parts or most of Estonia were incorporated into a crusader state Terra Mariana, that became part of the Ordensstaat, and after its decline was formed the Livonian Confederation. During the era economic activities centered around the Hanseatic League. In the 1500s Estonia passed to Swedish rule, under which it remained until 1721, when it was ceded to the Russian Empire. The Estophile Enlightenment Period (1750-1840) led to a national awakening in the mid-19th century. In 1918 the Estonian Declaration of Independence was issued, to be followed by the Estonian War of Independence (1918-1920), which resulted in the Tartu Peace Treaty recognizing Estonian independence in perpetuity. During World War II, Estonia was occupied and annexed first by the Soviet Union^[11][12][13] and subsequently by the Third Reich, only to be re-occupied by the Soviet Union in 1944.

Estonia regained its independence on 20 August 1991. It has since embarked on a rapid programme of social and economic reform. Today, the country has gained recognition for its economic freedom,^[14] its adaptation of new technologies^[15] and as one of the world's fastest growing economies.^[16]

Ethopia Call Center

Ethiopia (IPA: /ˌiːθiːˈoʊpiə/) (Ge'ez: ኢትዮጵያ ʾĪtyōṗṗyā) , officially the Federal Democratic Republic of Ethiopia, is a landlocked country situated in the Horn of Africa. Ethiopia is bordered by Eritrea to the north, Sudan to the west, Kenya to the south, Somalia to the east and Djibouti to the northeast. Its size is 1,100,000 km² with an estimated population of over 78,000,000. Its capital is Addis Ababa.

Ethiopia is one of the oldest countries in the world^[4] and Africa's second-most populous nation.^[5] Ethiopia has yielded some of humanity's oldest traces,^[6] making the area a primary factor in the origin and developmental history of humanity,^[7] with recent studies claiming the vicinity of present-day Addis Ababa as the point from which human beings migrated around the world.^[8][9][10] Ethiopian dynastic history traditionally began with the reign of Emperor Menelik I in 1000 BC.^[11][12] The roots of the Ethiopian state are similarly deep, dating with unbroken continuity to at least the Aksumite Empire (which officially used the name "Ethiopia" in the 4th century) and its predecessor state, D`mt (with early 1st millennium BC roots).^[13][14] After a period of decentralized power in the 18th and early 19th centuries known as the Zemene Mesafint ("Era of the Judges/Princes"), the country was reunited in 1855 by Kassa Hailu, who became Emperor Tewodros II, beginning Ethiopia's modern history.^{[15][16][17][18]} Ethiopia's borders underwent significant territorial expansion to its modern borders for the rest of the century due to several migrations and commercial integration as well as conquests,^[19] especially by Emperor Menelik II and Ras Gobena, culminating in its victory over the Italians at the Battle of Adwa in 1896 with the military leadership of Ras Makonnen, and ensuring its sovereignty and freedom from colonization.^[19] It was brutally occupied by Benito Mussolini's Italy from 1936 to 1941,^[20] ending with its liberation by British Commonwealth and Ethiopian patriot forces.^[21]

The country is famous for its 1984 devastating famine as well as for its famous Olympic distance athletes, rock-hewn churches and as the origin of the Coffee bean. Having converted during the fourth century AD, it is also the second-oldest country to have become officially Christian, after Armenia.^[22] Ethiopia also has a considerable Muslim minority since the earliest days of Islam - being the site of the first Hijra in Islam history, the earliest 9th century Sultanates, the oldest Muslim settlement in Africa at Negash and home to the fourth holiest Muslim city of Harar - but the country has been secular since 1974.^[23][24] Historically a relatively isolated mountain country, Ethiopia by the mid 20th century became a crossroads of global international cooperation under the leadership of Emperor Haile Selassie I. It became a member of the League of Nations in 1923, signed the Declaration by United Nations in 1942, and was one of the fifty-one original members of the United Nations (UN). The headquarters of United Nations Economic Commission for Africa (UNECA) is in Addis Ababa, as is the headquarters of the African Union (formerly the Organisation of African Unity), of which Ethiopia was the principal founder. There are about forty-five Ethiopian embassies and consulates around the world.

Zambia Call Centers

The Republic of Zambia (pronounced /ˈzæmbiə/) is a landlocked country in Southern Africa. The neighbouring countries are the Democratic Republic of the Congo to the north, Tanzania to the north-east, Malawi to the east, Mozambique, Zimbabwe, Botswana, and Namibia to the south, and Angola to the west. The capital city is Lusaka, located in the southeast of the country. The population is concentrated mainly around the capital Lusaka in the south and the Copperbelt to the northwest.

Zambia has been inhabited for thousands of years by hunter-gatherers and migrating tribes. After sporadic visits by European explorers starting in the 18th century, Zambia was gradually claimed and occupied by the British as protectorate of Northern Rhodesia towards the end of the nineteenth century. On 24 October 1964, the protectorate gained independence with the new name of Zambia, derived from the Zambezi river which flows through the country. After independence the country moved towards a system of one party rule with Kenneth Kaunda as president. Kaunda dominated Zambian politics until multiparty elections were held in 1991.

Zambia's economy has been traditionally dominated by the copper mining industry; however, the government has recently been pursuing an economic diversification programme. During the 1970s, the country began sliding into a poverty from which it has not recovered. Zambia's total foreign debt before HIPC completion exceeded $6 billion in 2000. The average per capita income is US $800 (World Bank, 2007). 51% of the population are reportedly living on less than one dollar per day.

Zambia Call Centers

The Republic of Zambia (pronounced /ˈzæmbiə/) is a landlocked country in Southern Africa. The neighbouring countries are the Democratic Republic of the Congo to the north, Tanzania to the north-east, Malawi to the east, Mozambique, Zimbabwe, Botswana, and Namibia to the south, and Angola to the west. The capital city is Lusaka, located in the southeast of the country. The population is concentrated mainly around the capital Lusaka in the south and the Copperbelt to the northwest.

Zambia has been inhabited for thousands of years by hunter-gatherers and migrating tribes. After sporadic visits by European explorers starting in the 18th century, Zambia was gradually claimed and occupied by the British as protectorate of Northern Rhodesia towards the end of the nineteenth century. On 24 October 1964, the protectorate gained independence with the new name of Zambia, derived from the Zambezi river which flows through the country. After independence the country moved towards a system of one party rule with Kenneth Kaunda as president. Kaunda dominated Zambian politics until multiparty elections were held in 1991.

Zambia's economy has been traditionally dominated by the copper mining industry; however, the government has recently been pursuing an economic diversification programme. During the 1970s, the country began sliding into a poverty from which it has not recovered. Zambia's total foreign debt before HIPC completion exceeded $6 billion in 2000. The average per capita income is US $800 (World Bank, 2007). 51% of the population are reportedly living on less than one dollar per day.

Botswana Call Center

The Republic of Botswana (Tswana: Lefatshe la Botswana), is a landlocked country in Southern Africa. Citizens of Botswana are called "Batswana" (singular: Motswana), regardless of ethnicity. Formerly a British protectorate of Bechuanaland, Botswana adopted its new name after becoming independent within the Commonwealth on 30 September 1966. It is bordered by South Africa to the south and southeast, Namibia to the west, Zambia to the north, and Zimbabwe to the northeast.

The country is home to a relatively stable political system and a rapidly developing economy. Being closely tied with the economy of South Africa, the country's economy is one of the most successful in Africa and is dominated by the fast-growing service sector, world-renowned diamond industry, tourism, and manufacturing.

Chile Call Center

Chile, officially the Republic of Chile (Spanish: República de Chile), is a country in South America occupying a long and narrow coastal strip wedged between the Andes mountains and the Pacific Ocean. It borders Peru to the north, Bolivia to the northeast, Argentina to the east, and the Drake Passage at the country's southernmost tip. It is one of only two countries in South America that does not have a border with Brazil. The Pacific forms the country's entire western border, with a coastline that stretches over 6,435 kilometres.^[5] Chilean territory extends to the Pacific Ocean which includes the overseas territories of Juan Fernández Islands, the Salas y Gómez islands, the Desventuradas Islands and Easter Island located in Polynesia. Chile claims 1,250,000 square kilometres (480,000 sq mi) of territory in Antarctica.

Chile's unusual, ribbon-like shape — 4,300 kilometres (2,700 mi) long and on average 175 kilometres (109 mi) wide — has given it a hugely varied climate, ranging from the world's driest desert — the Atacama — in the north, through a Mediterranean climate in the centre, to a snow-prone Alpine climate in the south, with glaciers, fjords and lakes.^[6] The northern Chilean desert contains great mineral wealth, principally copper. The relatively small central area dominates the country in terms of population and agricultural resources. This area also is the cultural and political center from which Chile expanded in the late 19th century, when it incorporated its northern and southern regions. Southern Chile is rich in forests and grazing lands and features a string of volcanoes and lakes. The southern coast is a labyrinth of fjords, inlets, canals, twisting peninsulas, and islands. The Andes Mountains are located on the eastern border.^[7]

Prior to the coming of the Spanish in the 16th century, northern Chile was under Inca rule while the indigenous Araucanians inhabited central and southern Chile. Although Chile declared its independence in 1810, decisive victory over the Spanish was not achieved until 1818. In the War of the Pacific (1879-83), Chile defeated Peru and Bolivia and won its present northern regions. It was not until the 1880s that the Araucanian Indians were completely subjugated.^[5] The country, which had been relatively free of the coups and arbitrary governments that blighted the South American continent, endured a 17 year military dictatorship (1973-1990), one of the bloodiest in 20th-century Latin America that left more than 3,000 people dead and missing.^[6]

Currently, Chile is one of South America's most stable and prosperous nations.^[6] Within the greater Latin American context it leads in terms of human development, gross domestic product per capita (at market prices^[8] and purchasing power parity^[9]), competitiveness, quality of life, political stability, globalization, economic freedom, low perception of corruption and comparatively low poverty rates.^[10] It also ranks high regionally in freedom of the press and democratic development. It has a high income inequality, as measured by the Gini index.^[4]