call center certification

The EIC test program is geared to the certification of a specific PC-based server configuration running Windows NT. In order to be approved, the server must successfully process a number of calls using Interactive Intelligences Call Center Simulator, a complete, integrated client/server communications system for configuring a wide variety of sophisticated networked telephony functions using a simple "drag and drop" application generator. Standard applications include PBX, ACD, IVR, Voice Mail, Fax Server, Web Gateway, supervision, administration and others. Certification requirements also include completing the test with no hardware-related alarms, maintaining power levels through failover and other criteria. Upon completion of the test, full results are posted on the Interactive Intelligence web site at.

ICS Advents current EIC-certified server, the Model 7520-44HR, offers standard ISA bus technology in 20-slot single, dual and quad computer configurations. Chassis options include PICMG ISA/PCI combination backplanes with up to 16 full-length PCI slots. A choice of hot-swappable power supply and drive options are also provided to make the 7520-44HR an ideal general-usage platform for a wide variety of CTI and telecommunications market niches.

XLM Solution

XLM Solutions is a team of experienced software consulting and system integration professionals with specialized knowledge of product lifecycle management (PLM), Internet and Microsoft technologies and other enterprise software solutions. xLM provides end-to-end PLM services, including requirements analysis, installation, configuration, customization, support and maintenance. Our specialized knowledge of PLM systems ensure our clients' needs are properly and efficiently met.

All data has a lifecycle and proper management of this cycle is crucial for organizational success. Without appropriate management, firms can lose valuable intellectual assets, competitive advantages and potentially even market share, in addition to wasting time and financial resources.

PLM leverages new business processes and the power of the Internet to provide a comprehensive view of product data throughout products’ life cycles. PLM solutions deliver secure, anytime-anywhere access to business and product information. They foster collaboration between contributors from internal organizations and third parties, such as suppliers, partners or customers, during all phases of product development. Proper implementation of a PLM solution enables companies to achieve its objectives and provide the structural building blocks that nurture team interaction within a secure access environment.

Our clients include a wide range of organizations, many of which need to manage proprietary, classified or otherwise sensitive information. These types of data may include engineering/manufacturing product specifications, medical records and municipal records.

xLM Solutions provides its clients with tools and capabilities for successful information systems management.

call center digital signage

Spectrum Corporation is a global provider of real-time Call Center Digital Signage and Software for the contact center including award-winning enterprise software applications designed to collect real-time and historical data, which can be displayed on LCD screens, wallboards, desktops, Mobile devices, web pages and much more.

This month, at the International Alliance of Avaya Users (InAAU) conference, Spectrum (News - Alert) will be showcasing their flagship products NeXorce and VectraView and discussing updates about products such as the newly released Avaya (News - Alert) Agent States collector and the latest releases of NeXorce and VectraView. Those who wish to discuss their flagship products further can visit Spectrum in Booth

Open Source CRM Solutions

The Top 10 Open-Source CRM Solutions

Open-source software is not for businesses who want out-of-the-box complete applications, but it makes sense for companies that want to tailor every aspect of the CRM experience from the ground up.

CRM buyers might have very few choices were it not for open-source applications. The CRM field is dominated by huge players such as Oracle Corp. and SAP, and the open-source model is perhaps the easiest way into the CRM market for new companies. Open-source CRM projects have been proliferating; SourceForge Inc. lists 369 active open-source CRM projects. The following 10 open-source CRM solutions have risen to the top of the list.

1. SugarCRM Inc. is the 800-pound gorilla in the open-source CRM category. Founded in 2004 by John Roberts, Clint Oram and Jacob Taylor, the Sugar open-source code has been downloaded more than 3 million times. The company has received $26 million in venture financing and employs more than 100 people. More than 12,000 companies use SugarCRM including Honeywell International, Starbucks Corp., First Federal Bank and BDO Seidman LLP. SugarCRM is written in PHP and is compatible with the MySQL database.

2. SplendidCRM Software Inc.'s development team formed in November 2005. The application is built on the Microsoft platform (Windows, ISS, SQL Server, C# and ASP). Designed for system integrators, SplendidCRM allows administrators to add user-customizable features such as .NET 2.0’s Themes, Web Parts and AJAX. SplendidCRM is positioned as a competitor to SugarCRM, as the two applications share many of the same features. For instance, both offer an Outlook plug-in and the ability to add custom fields.

3. CentricCRM has been around for seven years and has achieved a great deal of stability and robustness. In June 2007, CentricCRM (renamed Concursive as of December 2007) received investment funding from Intel Capital, the venture capital arm of Intel Corp. CentricCRM is aimed at the small-business market, although it has scaled up within Fortune 500 companies. Its more complex features can be turned off if they are not needed, and the administrative console allows for a great deal of customization. The free version comes with five user licenses. Centric CRM is written in Java and is compatible with MySQL databases.

4. Hipergate bills itself as “the most complete open-source Java CRM and groupware.” That’s a lot to pack into a single package, but this enterprise-class application seems to have it all. Its functional modules include collaboration and groupware; contact management; project management and support-issues tracking; an e-shopping module with multiple catalogs and payment processing; a content -management module; mass email distribution and tracking; a corporate library; roles-based security; queries and reports; and more. Written in Java and JSP, hipergate is operating system-independent. Databases with which it is compatible include Microsoft SQL Server, MySQL, Oracle and PostgreSQL.

5. Compiere Inc. offers a complete ERP (Enterprise Resource Planning) and CRM application with support for marketing and sales, human resources, inventory control and more. There is even a full business-accounting package, something often seen in open-source software. Compiere received a $6 million injection of venture capital in June 2006. Compiere is written in Java, JavaScript and PL/SQL, and it is compatible with JDBC and Oracle databases.

6. Vtiger CRM is built upon the LAMP/WAMP (Linux/Windows, Apache, MySQL and PHP) architecture, with the main development team based in Chennai, India. Vtiger CRM includes SFA (Sales Force Automation), customer-support and -service, marketing automation, inventory-management, multiple database support, security-management, product-customization, calendaring and email-integration features. It also offers add-ons (Outlook Plug-in, Office Plug-in, Thunderbird Extension, Customer Self-service Portal and Web Forms) and support for other add-ons. Vtiger is written in JavaScript, PHP and Visual Basic. It is compatible with ADOdb, MySQL and PostgreSQL databases.

7. CentraView Inc.'s offering is a combination of contact management, SFA and CRM functions. Its source code is J2EE-based and builds on the MySQL database. The first version of CentraView was released in November 2004, for the Linux and Windows 2000/XP platforms. Today, the software is offered in both hosted and downloadable forms. Centraview CRM is written in Java and JSP and is compatible with MySQL databases.

8. XRMS CRM is a Web-based application suite that incorporates human-resources management, SFA and CRM. It is an on-premise solution for the small to midsize company. XRMS CRM includes computer telephony integration and the ability to add plug-ins for programs such as Outlook. XRMS CRM is operating-system independent, and it is written in an interpreted language (PHP). Compatible databases include ADOdb, SQL-based, Microsoft SQL Server, MySQL and other network-based DBMS.

9. Cream CRM is a multilingual application designed for media organizations. The application tracks sales orders, payments, shipments, services, online and print subscriptions, and the effectiveness of promotional campaigns. Modules allow communication with customers via newsletters, email and a Web interface. Cream CRM is an initiative of the Media Development Loan Fund's Center for Advanced Media in Prague, Czechoslovakia. Cream CRM runs on FreeDSB, Linux and Windows 2000/XP. It is written in Java and JavaScript.

10. Tustena CRM is a Microsoft-centric application written for enterprise-class organizations. It comes in three solutions: On Demand, Business and Open Source. On Demand is the hosted version, while the Business version is installed on clients' site and features tech support. Users who opt for the Open Source version get the source code and can modify it as they wish, relying on the community for support. Tustena CRM is written in C#, ASP.NET and JavaScript. It is compatible with Microsoft SQL Server.

Call Center CRM Features

These are just a few of the salesforce.com customer service software as a service features designed to maximize agent and customer success:

• Agent Console. In contrast with customer support software alternatives, customer service software as a service from salesforce.com gives your agents a 360-degree customer view to speed case resolution and consistently delight customers.
• Reports and Dashboards. Executives, managers, and agents alike get complete visibility across all the metrics that matter to each.
• Case Management. Customer service software as a service comes with smart workflows for documenting, resolving, and reporting customer issues.
• Case Collaboration. Salesforce.com customer service software as a service makes it easy for agents to enlist each other company-wide, to solve the most challenging customer concerns.
• Ideas Management. With salesforce.com’s customer support software as a service, you gain unique technology for harnessing “the wisdom of the crowd,” with ideas for better service and higher productivity.

ISO 9001 2000

SGS Proudly Announces TL 9000 and ISO 9001:2000 Registrations of 2Wire, Inc.

 SAN JOSE, CA, Mar 02 (MARKET WIRE) --
SGS is pleased to announce TL 9000 and ISO 9001:2000 registrations for
2Wire, Inc., a provider of integrated broadband solutions.

2Wire, Inc. provides integrated broadband solutions for leading service
providers throughout the U.S., Canada, Latin America, Europe, Australia,
and Asia. The 2Wire portfolio of products and services includes
intelligent gateways, multi-service media platforms, remote management
systems, value-added services, and call center customer support.

"We are proud of this most recent recognition of the strength of our
quality management system and practices," said Martin Lynch, executive
vice president, operations, 2Wire. "For nearly a decade, 2Wire has been
providing its service provider partners with carrier-class,
industry-leading products and services. These prestigious certifications,
recognized by industries worldwide, underscore our continued commitment to
quality."

Globally-Recognized Quality Standards

ISO 9000 is a set of quality management system requirements for
organizations that design, develop, manufacture, install, and/or service
any product. This globally-recognized family of standards forms the
foundation of the TL 9000 Quality Management System. Developed by the
QuEST (Quality Excellence for Suppliers of Telecommunications) Forum, the
TL 9000 Quality Management System adds telecom-specific requirements
beyond those stated in the ISO 9001:2000 standard. By establishing
quality requirements and measurements for the telecommunications industry
that parallel rapid technology changes and customer expectations, TL 9000
provides a basis for continual improvements to quality management
practices, thereby fostering uniformity and effectiveness across all
products, reducing redundancy, and enhancing customer satisfaction.

Expanded Quality Management Practices

2Wire was certified for both TL 9000 and ISO 9001:2000 registrations for
the design, development, sale, order fulfillment, and call center support
of broadband gateway products.

In obtaining both TL 9000 and ISO 9001:2000 registrations, 2Wire has
expanded its quality management practices to adhere to globally recognized
industry standards for benchmarking, best practices, and continuous
improvement. In addition, as a member of the QuEST Forum, 2Wire will
contribute toward defining and developing future requirements and
forthcoming changes to the TL 9000 standard.

For more details on SGS registration services, please visit
www.us.sgs.com.

About 2Wire

Engineered for the carrier and optimized for the subscriber, 2Wire
broadband solutions provide simple, powerful user experiences. 2Wire
products and services include residential gateways, multi-service media
platforms, remote management systems, value-added services, and customer
support. 2Wire customers are leading broadband providers throughout the
U.S., Canada, Latin America, Europe, Australia, and Asia, including AT&T,
Telmex, BT, EMBARQ, Bell Canada, SingTel, Telstra and others. For more
information, visit www.2Wire.com.

2Wire is a registered trademark of 2Wire, Inc. in the United States and in
other jurisdictions throughout the world. Other 2Wire product and service
names are trademarks or registered trademarks of 2Wire, Inc.

dutch

Dutch is a West Germanic language spoken by over 22 million people as a native language,and over 5 million people as a second language.Most native speakers live in the Netherlands, Belgium, and Suriname, with smaller groups of speakers in parts of France, Germany and several former Dutch colonies. It is closely related to other West Germanic languages (e.g., English, West Frisian and German) and somewhat more remotely to the North Germanic languages.

Dutch is the parent language of several creole languages as well as of Afrikaans, one of the official languages of South Africa and the most widely understood in Namibia. Dutch and Afrikaans are to a very large extent mutually intelligible, although they have separate spelling standards and dictionaries and have separate language regulators. The Dutch Language Union coordinates actions of the Dutch, Flemish and Surinamese authorities in linguistic issues, language policy, language teaching and literature.

jobs in uk

Call Handler / Telesales

1st Floor, Rose Buildings 16 Howard Street Belfast BT1 6PA

Ref no:	NJ-1202
Title:	Inbound Dutch Speaking Call Advisor
Date last updated by recruiter:	25 Aug 2009
Location:	Belfast
Job type:	Permanent Full-time
Salary:	£10000 - £20000
Additional benefits:	Bonus Canteen Commission
Role(s): That best describe this job	Bilingual customer service agent Inbound Customer Service Interpreter/Translator
Qualifications:	GCSE
Contact:	Brian Hughes

Our client, based in North Belfast , has a number of vacancies for an Inbound Dutch Customer Services Representative. Responsibilities · Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers · When required, handle customer requests in written form, such as email, letters, faxes, chat and forums. · Identify, diagnose, and resolve customer issues related to the configuration and/or use of Logitech Products. · Maintain in-depth, current working and conceptual knowledge of the product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. · Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours. · Document solutions and track communications as required and defined within Contact Center processes. · Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues. · Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty Skills/Knowledge/Attributes · Passion for & commitment to delivering the best support experience. · Capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates. · Capable of handling & communicating effectively with all customer types. · Technical aptitude with an ability to explain technical concepts to a varied audience. · Excellent soft- and interpersonal skills. · Native verbal and written communication skills in supported language. · Above average ability to read, write and speak English. · Strong problem solving skills to diagnose and logically resolve customer problems using tools such as the Logitech knowledge base and publically available common knowledge sources, experience, good judgment, and acquired knowledge of Logitech products · Strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications. · Proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux) · Proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities). · Capable of supporting networking and connectivity issues. · Familiarity with software security programs (ex: Norton, McAfee). · Certifications ( Microsoft Certified Desktop Support Technician (MCDST), Apple Certified Macintosh Technician (ACMT), Cisco Certified Entry Networking Technician (CCENT) or equivalent work experience preferred. · Strong e-mail, word processing, and web usage skills. · Strong understanding of consumer electronics. · Ability to analyze, evaluate and resolve complex situations. · Ability to organize and prioritize workload. Work Experience · Preferably previous experience working in a call center environment. · Consumer electronics or IT sector is a benefit. Education/Certification · High school education (or equivalent) with engineering or computing focus, if applicable. This role is for an inbound customer service campaign available and the salary for the job is £15,000 (plus 15% bonus once you have completed 90 days). The start dates for both campaigns are the 7th September. Essential Criteria You must be fluent in both written and spoken Dutch You must be fluent in both written and spoken English. Previous experience working in a call centre. Good pc skills If you meet the essential criteria and are keen on the roles, please submit your CV via the link provided or call Brian Hughes on 02890 436543 for an immediate interview

The recruiter is interested in your answers to the following question(s). Please place your answers in the email you send when applying for the job.

Question 1:

Are you fluent in Dutch both written and spoken?

Question 2:

Are you fluent in English both written and spoken?

Question 3:

Have you experience working in a call centre?

Outbound Call Center Featured Article

Service USA Inc., has announced that it has signed agreements to provide strategic call center customer care solutions for three new clients.

In a release, company officials said that clients include DVD Blue Beam Repair Inc., a Blue Ray and DVD repair company based in Kansas; Preferred Maintenance Company, a sign maintenance and support start-up that enables companies to service their signs utilizing innovative service management support program; and McCusker & Company, a consulting and designer of warranty product support solutions to the technical and retailer community.


"We look forward to exceeding the customer service needs of our three new clients," said Roxann Lee with Service USA Inc, in the release.

Officials said that Service USA offers businesses of all sizes a suite of domestic-based strategic call center customer service solutions including national onsite service, help desk support, customer support, corporate maintenance coordination, international service support and equipment deployment.

The scalability of services based upon customer need ensures that Service USA can grow with customer needs and still provide a cost effective alternative to offshore call centers.

"Domestic-based call center solutions have been traditionally more expensive for retailers and organizations in the consumer products industry," Lee said.

Lee said the company strategically utilizes a team of staff agents and a network of virtual agents working from their homes. This network of agents enables the company to offer programs at a 50 percent lower cost than other United States-based centers, while providing all the same features customers demand.

Service USA Inc. (SUSA) is a provider of outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, email and live agent chat services.

Service USA Inc. also provides national and international service solutions for resellers, dealers, retailers, third party administrators, insurance companies, brokers, service providers, Internet service providers and field service program managers for businesses that support a high number of service events within their organzation.

In June Service USA announced that it had been awarded a performance-based agreement to supply national onsite service to a major warranty program manager.

The business relationship includes the maintenance and repair of products currently under contract, together with the installation, maintenance and repair of consumer products.

Report Generator Software

With the TFORMer Designer reporting software, developers and end users are able to design documents, reports and forms at their own choice.

TFORMer Designer meets all your demands: reports, tables, lists, forms, labels, serial letters, bill of delivery, invoice, voucher, etc. can be drafted and designed easily without programming skills.

For reporting with print and export functions, you integrate the TFORMer Reporting SDK into your application. The complete output logic is encapsulated in the document layouts: The layout is supplied with dynamic data and printed directly or exported as file.

Advanced features like scripting, conditional output, bar codes, formatted text and Unicode support provide exactly the flexibility you are looking for.

BSNL

How to Check BSNL Broadband Usage Details?



3 Ways to Check BSNL Broadband Usage Details


Unless you use an unlimited plan, your bill will be based on your usage data as recorded by BSNL. If we use more than the allowed limit, we need to pay extra for this usage. Even if we are careful, some virus infection in our system can increase the chargeable units to a dangerous extent. It can happen even if you have a very good antivirus. Therefore it is important to monitor the usage closely. Unfortunately BSNL fails to provide useful information to its users. Many of us rely on a single BSNL site we managed to identify for monitoring the usage.

BSNL sites do not update on a real time basis and is neither dependable as it has a very high downtime due to maintenance and billing activities. From 1st to 5 th of every month, BSNL sites are totally unreliable as they are used for billing purposes than updating user details. If you are a new user, your usage details may not appear for about 2 weeks. From my personal experience, I can tell you that BSNL may update the usage on 1st of month on 20 th. I ended up with a huge bill after they did this to me.

Another common error is that many believe usage means only download. BSNL calculates your usage as download + upload. If we use internet just for browsing, it will cost around 15 MB per hour in your usage stats. It is impossible to manually calculate the usage. Please use the following methods.

BSNL allots two server IPs. One of the format 117.xxx.xxx.xxx and other 59.xxx.xxx.xxx. If your IP starts with 59.xxx, options other than option 3 may not work for you.

In that case, Check here. To check your IP, Click here.

You can also test your speed on the link given above. If you find it difficult, use What is my IP ?


How to Check BSNL Broadband Usage details – Methods


There are 3 sources to check your usage. 1 BSNL portal, 1 Independent software and 1 BSNL software.

1. BSNL Portal , values in MB, user friendly.

Connection with IPs 59.xxx.xxx.xxx check here


2. Both these sites can be down at times. BSNL sites do not update on real time basis. Today's
usage is shown after 2 days. So most of us use a Bandwidth meter.

Click here to download. (Top Rated)

3. A software from BSNL can help us check the usage without using the portal. Click here to download.

BSNL also provides SMS and email alerts when you cross your usage limit. You can also receive weekly alerts.

Use this link to register Web Registration for Usage Alerts

Option 1 needs a 14 digit Portal ID and password from BSNL. Password is usually password.

Eg. for portal ID:

ABC+++25102008, where

ABC from my surname, +++ a 3 digit no. , 25102008 date of broadband application. If you do not have this, check with your local exchange. They normally keep this in their records. A phone call can fix it for you.

Your BSNL email ID will receive email alerts when the usage limit is crossed. Always ask your exchange for email ID. If you try to use option 3, it will ask for your BSNL email ID.

Use option 1 , log in using Portal ID and password and check for the email link on the upper part of the page.

investment in telemarketing

Benefits of the Hermes telemarketing call center

The investment in a telemarketing call center implies to obtain most advantages from it possible. The manual call allows only 15 in 20 minutes of conversation per hour, against 50 in 55 minutes in predictive dialing. With the Hermes telemarketing call center, you double your productivity.

These gains are coupled with the optimization of the quality of your contacts, and this, whatever the predictive dialer Avaya IP platform . The engine qualifies and filters non productive calls (absent, wrong numbers, faxes and answering machines). By eliminating these calls your TSR’s can focus on calls. Our telemarketing call center provides them comfort of work, et and allows them to focus on their prospects, to better argue and improve their performance and sales rates. Management modules included in the telemarketing call center, call recording, listening ( on site or distant) allows you to control anytime the quality of your results.

telemarketing call centers

What Is A Telemarketing Call Center

A telemarketing call center is an advanced call center that is able to manage inbound and outbound telemarketing campaigns for clients. The client has two options, they can provide their own prospect list or use the call centers prospect call list. Charges for this service are normally based on a nominal setup charge combined with a per minute charge for operator time. Clients can set a dollar cap to not exceed in minutes spent on the phone per day.

Why Choose Us ?

Telemarketing is an amazing marketing medium to generate new leads and follow-up on old leads. If you run a small to medium business, your time is better spent managing current clients then worrying about acquiring new leads and new clientele. Let our telemarketing center expertise us be another medium to get information about your business to your prospective clientele.

Specialty Answering Service offers 2 types of telemarketing applications to our customers. First, we are able to provide outbound applications such as appointment setting, lead generation, surveys, cold calling, phone sales, market research, list cleaning, database update, voice broadcasting, seminar registration, fund raising, client follow up, and database management.

The list of what we can manage includes order taking, help desk applications, customer service, customer retention, taking credit card orders, dealer locate services, reservation service, immediate 24/7 response to print or television advertisements, and complete fulfillment center services.

NOKIA SERVICE CENTER

Nokia has sites for research and development, manufacture and sales in many countries throughout the world. As of December 2008, Nokia had R&D presence in 16 countries and employed 39,350 people in research and development, representing approximately 31% of the group's total workforce. The Nokia Research Center, founded in 1986, is Nokia's industrial research unit consisting of about 500 researchers, engineers and scientists.It has sites in seven countries: Finland, China, India, Kenya, Switzerland, the United Kingdom and the United States. Besides its research centers, in 2001 Nokia founded (and owns) INdT – Nokia Institute of Technology, a R&D institute located in Brazil.Nokia operates a total of 15 manufacturing facilities located at Espoo, Oulu and Salo, Finland; Manaus, Brazil; Beijing, Dongguan and Suzhou, China; Farnborough, England; Komárom, Hungary; Chennai, India; Reynosa, Mexico; Jucu, Romania and Masan, South Korea.Nokia's Design Department remains in Salo, Finland.

Nokia is a public limited liability company listed on the Helsinki, Frankfurt, and New York stock exchanges. Nokia plays a very large role in the economy of Finland; it is by far the largest Finnish company, accounting for about a third of the market capitalization of the Helsinki Stock Exchange (OMX Helsinki) as of 2007, a unique situation for an industrialized country.It is an important employer in Finland and several small companies have grown into large ones as its partners and subcontractors.Nokia increased Finland's GDP by more than 1.5% in 1999 alone. In 2004 Nokia's share of the Finnish GDP was 3.5% and accounted for almost a quarter of Finland's exports in 2003.

Finns have consistently ranked Nokia as both the best Finnish brand and the best employer. The Nokia brand, valued at $35.9 billion, is listed as the fifth most valuable global brand in the Interbrand/BusinessWeek Best Global Brands list of 2008 (first non-US company).It is the number one brand in Asia (as of 2007) and Europe (as of 2008),the 42nd most admirable company worldwide in Fortune's World's Most Admired Companies list of 2009 (third in Network Communications, seventh non-US company), and the world's 85th largest company as measured by revenue in Fortune Global 500 list of 2009, up from 88th the previous year.As of 2009, AMR Research ranks Nokia's global supply chain number six in the world.

Call Center, VOIP companies in Belgium

3Stars Net
Location: Belgium
3Stars Net is a full licensed Belgian operator with VOIP, premium numbers and number portability. 3Stars Net offers free Belgian DID's. 3Stars Net S.A. is a Belgian limited liability company that h...

Belgacom
Location: Belgium
The Belgacom Group (Belgacom S.A. and its subsidiaries) is the dominant telecommunications company in Belgium and a market leader in many fields, particularly in wholesale and retail fixed-line servic...

Belphin
Location: Belgium
Belphin is a young and quickly growing company that offers exactly what you have been waiting for decades: extended, high quality telephone services at low costs. Belphin is founded in 2004. Belphin n...


BVBA Telcomserv
Location: Belgium
BVBA Telcomserv in Belgium has been founded in 2004 by Peter Roosens as a company specialized in telecommunication and IT solutions. The founder has been active in telecommunciaton and IT for more tha...

call4less
Location: Belgium
www.call4less.be is a co-branding of Phonext.com is a Internet Telephony company founded in 2005 run by Toneec sprl. call4less offer inexpensive alternatives to traditional telephone service around th...

Cantata Technology
Location: Belgium
Cantata Technology, established in 2006 through the combination of Brooktrout Technology and Excel Switching Corporation, provides enabling communications hardware and software that empowers the creat...

Conectys
Location: Belgium
Conectys is the leader in multilingual Call Center, Contact Center and Business Process Outsourcing services. Conectys has delivery centers in multiple locations in Eastern Europe and in Western Eu...

Emtex
Location: Belgium
EMTEX offers professional medical writing services to pharmaceutical, biotechnology and medical device industries. These services include short- and long-term or project-based assignments. EMTEX h...

Eyepea
Location: Belgium
Eyepea is a VoIP system integrator building solutions around Open Source platforms such as Asterisk, SIP Express Router (SER) etc. Eyepea offers their solutions and services to private enterprises...

Fastcom
Location: Belgium
Fastcom, expert in integrated VoIP solutions, can offer affordable, reliable and highly scalable Internet CallShop solution that meets company specific needs. Fastcom solution offers advanced billing ...

Global Crossing
Location: Belgium
Whether your needs encompass broadband, voice, data or multimedia communications -- including readily accessible audio-, video- or Web-conferencing -- Global Crossing can provide you the telecommunica...

Interoute
Location: Belgium
Interoute's network is the largest in Europe today, offering unparalleled homogeneity, reach and capacity. Interoute's products and services include bandwidth, virtual private networks, high speed int...

IPness NV/SA
Location: Belgium
IPness is a product of The Phone Company nv/sa, The Phone Company of Belgium was formed in 1996, and has been serving large international carriers with high-tech innovative solutions and special value...

Jipo
Location: Belgium
Since its creation in 1997, Jipo has developed considerable experience in marketing for the telecommunication and information technology sectors, working in the fields of strategic and operational mar...

Mitel
Location: Belgium
Mitel delivers the full value of IP Communications through networked business solutions that help customers achieve success through business process integration, enhanced employee productivity, increa...

VoipRent
Location: Belgium
VoipRent is a Brussels-based company providing high-quality and innovative rental solutions to VoIP Service Providers. We provide a turnkey hosted VoIP softswitch solution where each customer is pr...

Voxbone
Location: Belgium
Voxbone is the leading VoIP carrier providing centralized access to DID and toll-free numbers around the world. Headquarted in Brussels Belgium, it has expanded its VoIP backbone from Europe to Americ...

British Asterisk

The British manufacturer of equipment for IP telephony can begin delivery of pre-IP PBX Asterisk. Will this be another step toward widespread use of open source in VoIP?
Will Asterisk choice of operators?

Digium, a company that promotes Asterisk in the corporate segment, is preparing for the integration of open PBX infrastructure providers of telecommunications services. A partnership agreement reached with the British manufacturer of telecommunications equipment Integrics.

The deal could serve as a starting point for Digium, sponsoring Asterisk, which sees the Integrics and its product Enswitch a good basis for further joint development of market VoIP. Currently, this niche is firmly hold manufacturers propreitarnogo equipment.

With the help of Digium Integrics expects to expand its user base, which currently has about 25 companies, which deployed 40 PBX. Among them is the largest company providing IP telephony services to more than one hundred thousand of its customers and thousands of simultaneous calls.

Digium is not just a marketing support Asterisk, but he produces equipment. Although, it must be noted that while the equipment is suitable only for small businesses. For example, AA350 Switchvox is no more than 400 users, AA250, which was declared as the ability to serve up to 500 users, never went beyond the laboratory.Osnovnoy Digium aim is to help communications service providers to gain profits from the promotion of open solutions segment of small and medium-sized businesses.

PTCL

PTCL (Pakistan telecommunication private limited) has installed

software on their network which has blocked calls being made over the internet causing great difficulty for both local and international call centers in Pakistan since last week.

JANG newspaper discovered that PTCL has recently installed a new software in their ITI network in order to protect it, and also put an end to all the illegal phone calls being made through it. This has badly affected the business of dozens of call centres in the country. Lahore city is a main effected area which is a part of Pakistan call center industry. While speaking to JANG several call centre owners expressed their concern that because of this problem it would be very difficult to attract more offshore businesses causing more unemployment in the country.

They also said that due to the insufficient policies of PTCL, illegal work through the Flag network is being carried on, while PTCL is not taking any step to regulate it. On the other hand PTCL applauded the installation of the new software on its network, claiming it to be for the security of their system.

INVESTING IN CALL CENTER

While the economy, the political environment, and uncertainty loom in our faces, when we focus on this situation or set of circumstances, usually what comes up is fear. However, if you focus on the fear, the fear expands.

At the same time, we are encouraged to invest. We’re told that this is a good time; that there are bargains out there, that it is a buyer’s market; that this is an opportune time to invest.

Well I say invest too, but not in what you may think. This is the time to focus on and invest in your people.

With continued focus on customer service, customer retention, and the lifetime value of the customer, it’s no surprise that contact center operations continue to increase in importance as the primary hub of the customer’s experience. Customer service is actually the cornerstone of the customer’s experience.

IP-PBX Software

The application, called the VocalocityPBX Dashboard, works through a Web browser rather than through separate PC software. It's available free to all users of the hosted service, allowing them to view onscreen information about the calls, conferences and queues operating in their companies at the moment. It also lets them see the status and availability of co-workers, and set their own status for co-workers to see. Permissions set by management determine exactly who can see what. CEOs, for example, typically can view more information about calls, such as whom each person is talking to, than can other employees.

The Dashboard also lets users click to call internal or external numbers. For internal calls they can access a directory of employees whose names they can click on; otherwise they need to copy and paste phone numbers from other sources. Clicking a name or number generates a call first to the phone they wish to call from, and then to the one they wish to reach. That makes it particularly useful on the road, since it can work with any phone, including their cell phone or someone else's landline. And since it only requires a Web browser, they can use it from any computer.

Separate downloaded software provides integration with Microsoft Outlook, allowing users to click to call contacts from within that application. Future releases will have even more capabilities, according to Vocalocity executive vice president and general manager David Politis. Users will be able to see the calls they've missed, for example, and click to call back. They'll also be able record calls. And they'll be able to listen to voice mail messages and make notes about them from within Dashboard, something they currently have to do through the general Web portal where they manage their settings.

NET based SQL List Management

Manage your callings lists, leads, appointment info and sales records all with a click of a button. View real-time reports so you can manage your call center more effectively. Import different types of info using smart wizards. Using SQL as your database gives you the speed and flexibility to manage and create new campaigns by aggregating other campaigns on fields such as call status, number of attempts, and disposition.

We have built and designed customized Contact Management Systems (CMS) to allow Companies in Customer Relationship Management to keep track of their customers and new prospects activities and daily customer interaction needs. The world where outbound marketing meets customer relation is what we call "tracking" your sales, leads or appointments.

mix mega page

The Mega Drive is a fourth-generation video game console released by Sega in Japan in 1988 and Europe in 1990. The console was released in North America in 1989 under the name Genesis, as Sega was unable to secure legal rights to the Mega Drive name in that region. The Mega Drive, heavily marketed as "16-bit" due to its hardware, was Sega's fifth home console and the successor to the Sega Master System, with which it is electronically compatible.

The Mega Drive was the first of its generation to achieve notable market share in Europe and North America. It was a direct competitor of the TurboGrafx-16 (which was released one year earlier in Japan under the name PC Engine, but at about the same time as the Genesis in North America) and the Super Nintendo Entertainment System (which was released two years later). The Mega Drive began production in Japan in 1988 and ended with the last new licensed game being released in 2002 in Brazil.

The Mega Drive was Sega's most successful console, with over 29 million units sold worldwide. The console and many of its games are still popular today: Some games have been re-released in compilations for newer consoles and/or offered for download on various online services, such as Xbox Live Arcade and Virtual Console. The console is also still popular for fan translations and indie game development.

How to Unlock Your BlackBerry Tour for US, Int'l GSM

Cell services

Submitted by jhon

Just got my Verizon tour unlocked from http://www.cellfservices.com

By far the best service I've ever received online. I've used other guys like cellunlock and unlocktotalk, but they took forever to process my codes. Got mine back within a couple hours.

Kudos to them!

Wireless GSM

Terrestrial GSM networks cover more than 80% of the world's population, providing the widest coverage of any cell phone technology.

Tieline Technology's 3G/3.5G UMTS/HSDPA module lets you connect over 3G, 3.5G and GSM wireless networks, providing flexible and adaptable wireless broadcast capabilities. So when wireless 3G broadband is unavailable you can still connect over GSM and do your live remote broadcast.

How does GSM work?

GSM uses a process called Circuit Switching, where a path is established between two devices through one or more switching nodes. Digital data is sent as a continuous bit stream, allowing the data to be heard from the receiving end while data is still being sent.

GSM Circuit Switched Data (CSD) connections are capable of sending single channel data at 9.6Kbps and high speed connections over HSCSD GSM networks are capable of sending a single data channel of up to 28.8Kbps.

Using GSM CSD technology Tieline codecs using the Voice G3 algorithm can send up to 7kHz audio quality over GSM networks throughout the US. With HSCSD connections they can send up to 15kHz audio using Tieline Music over networks in Europe, Asia and Canada.

GSM operates in the 900MHz and 1800MHz ranges in Europe and in the USA it uses the 850MHz and 1900MHz bands. Australia, Canada and several countries in Latin America use the 850MHz band. Visit www.gsmworld.com for more information about GSM coverage in your region.

IVR TECNOLOGY IN KARACHI XLM

IVR Technology Group… a complete IVR (Interactive Voice Response) Outsourced Service Provider

Are you looking for a reliable, effective and affordable provider for your IVR, Computer Telephony or Interactive Web Applications? We put the 'I' in IVR with our superior, personalized customer service. Look no further for hosted, professional, competitively priced IVR (Interactive Voice Response) services. We specialize in the development and hosting of customized, automated ASP IVR services and have developed 100’s of different applications.

IVR and Voice Broadcasting Services.XLM

To further assist clients who wish to use our technology, we have developed numerous applications using our phone system autodialers and phone dialer software that complement our smart predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and voice broadcast service center. The following are just a few of these industries and applications that are ideally suited for our voice broadcasting solutions.

SOFTWARE EXPORT BOARD IN PAKISTAN

Promoting Pakistan as a competitive choice for outsourcing is vital in order to secure foreign investment in the IT sector. PSEB aims to promote Pakistan as a Destination of Choice for global IT Investors by engaging itself in a series of exhibitions, delegations and events to enable trade interaction with key international markets and parties, facilitate the entry of multi-national development and support centers into Pakistan. In addition, PSEB undertakes number of print and online campaigns and publishes the success stories of IT industry in leading local and international media.

DELEGATIONS
PSEB organizes visits by business delegations from Pakistan to various countries. This provides them with an opportunity to interact with their international counterparts; share best practices; and showcase their new and upcoming products/services in new and established markets.

IBM Research

The Call Center Scheduler (CCS), which has been in development at the IBM Haifa Research Labs (HRL) since 1996, is a roster planning and management tool that runs on Windows and NT operating systems. CCS is used in information call centers with a high volume of incoming calls, each demanding a skilled agent response.

CCS generates optimal periodic schedules for these call center agents while maintaining the required level of service. The schedules optimally utilize the agents' skills while taking into account their work preferences such as which days they would like to work and which shifts they want to cover. The manager of the call center creates an optimal working schedule by entering the skills and preferences of the agents into the CCS program.

Call Center Provide Quality Customer Support Effectively?

ICE's quality management application, NiceUniverse™ will be installed in a total of seven of the fourteen SNT contact centers located in the Netherlands, with one center in neighboring Belgium, upon completion of this first stage. The system integrator for the project is KPN Telecom, NICE's distributor in the Netherlands.

SNT provides outsource inbound and outbound teleservices specializing in "one-stop-shopping" and customer care solutions for more than 350 Dutch and international customers in the telecom, financial services, consumer goods, information technology, entertainment, public services, utilities, and charitable institution industries.

Pieter Bezemer, director of operations for SNT, said, "Previously, our quality management program consisted of manually taping calls with a tape recorder. Obviously, this was very inefficient and we could not get the results we desired. We chose NICE because it provided the tools and capabilities, as well as the flexibility, we need to move to the next level in quality management so we can provide an improved customer experience."

"SNT provides teleservices to literally hundreds of top European companies and institutions," said Lior Arussy, NICE's vice president of global marketing, CTI (computer telephony integration) division. "They're a leader in the Benelux outsource contact center market and they wanted to enhance that leadership position. With NiceUniverse, SNT is significantly bolstering its quality management program and the services it can offer. Recently, SNT added a leading European bank to its client roster because the bank was looking for customer service capabilities backed by a superior quality management program. With NICE, SNT could deliver."

SNT will implement quality management for both voice and screen in the seven contact centers, encompassing over 1800 seats. The NICE system is fully integrated with an Aspect switch.

SNT's Bezemer continued, "We are in the midst of implementing new systems to measure changes in efficiency and service in our contact center operations, but I can tell already that we are seeing quantifiable return on investment as a result of our decision to implement the NICE solution. Because reviews of agent calls conducted with the NICE system take half the time as our previous system, we are able to tremendously increase the number of calls we can review and, importantly, the quality of the review. With our contact center handling over 25 million calls per year, in multiple project environments, this increase in reviewed calls and review effectiveness translates into a vastly improved customer experience and a much better product that SNT can offer to the market."

WORLD'S CALL CENTER'S JOBS WANT'S

A Virtual call center provides customer service through home-based employees. You can make money at home answering phone calls for a company that hires you through a virtual call center employer. If you are disabled or just want a job from home, this may be the perfect solution for you.






Instructions:
Step 1
Log onto a site that has virtual call center services, such as Alpine Access or Startek (see Resources below).

Step 2
Click on "Careers" to either apply for the company or to see what jobs are available. Fill out all the information the company requires to apply.

Step 3
Make sure you have all the equipment the company requires, such as a landline, a phone, Internet access and a computer.

Step 4
Wait for a response from the company. They will most likely email or call you to set up a phone interview time.

Step 5
Put on your best professional voice when being interviewed over the phone. Some companies require you to apply with a computer-generated "interviewer" so they can see if you have a good phone voice before setting up a real interview with you.

Ensuring Data Quality in the Contact Center by google call center

When was the last time you opened up a customer record to handle an inquiry only to find the comment field populated with abbreviations and codes that made the documentation unintelligible? Or, as you are quality checking the data side of a call, you find entries into fields that “are not allowed” according to procedures but certainly are allowed by the database? If you have, then you probably agree with Howard (2007) “Data quality isn’t just a data management problem, it’s a company problem.” And, certainly it is a customer contact problem we have to address sooner rather than later.

In his article, Howard describes how he was in the process of integrating three new data sources into his enterprise customer database when he discovered the sad truth to the lack of data quality management. The first two files had the state code field correctly defined as a two-byte field however file number one had 64 values defined for state codes and the second file had 67 distinct values defined. The third file had the state field defined as 18 bytes with 260 distinct state codes defined. At this point he begins to ask, “whose problem is data quality anyway?”

To try to figure out his dilemma, Howard first looks to the data modeler who could have defined a domain table of state and commonwealth codes that would force anyone using the database to enter a common code set. He then considered the application development team whose “application edit checks failed to recognize the 50 valid state codes or provide any text standardization conversions.” He states that whether or not a company has a quality assurance team is largely dependent on the size of the company but goes on to say that data quality with these teams may not be better. In his example, the fact that the state code should be only two bytes in length and conform to the USPS standard was overlooked. Because there was no specific requirement to test, these data sources passed QA with flying colors. Howard says, “More than likely, someone assumed everyone knew the 50 state codes and that writing validation code was a waste of time. After all, everyone knows the state abbreviations for Michigan, Minnesota and Missouri. (Don't feel bad if you have to check - I did.)” Finally, he turns to the business users. An executive at one of Mr. Howard’s clients told him that data quality at their company was an afterthought. “Bad information was captured and passed on to the next application that assumed the first application had done its job. Bad data is persistently stored in multiple data stores.”

Mr. Howard’s article presents a valid question: Because data integrity is critical to the success in today’s corporations, who is responsible? Enterprise systems contain critical product, customer, and employee data. This data is integrated into management reports including dashboards and scorecards. Managers and executives use this data to make both tactical and strategic decisions. If someone does not take the responsibility to manage the quality of data quality, critical data elements / metrics may be incorrect or unusable thus jeopardizing the success of an organization. We all know what happens when a customer contact agent inputs undefined abbreviations and nonsense data into customer interaction fields. What can we do as customer contact professionals to ensure the quality of this precious data?

Essential Ingredients For A Successful Call

Today, sales professionals have become problem-solvers and information gatherers. They must attend innumerable seminars in order to increase product knowledge. They must follow up to protect existing customers. Their responsibilities are constantly expanding.

world's best Call Center Qualification Criteria

The annual survey, which analyzed over 870 international outsourcing vendors in 63 countries, was considered by users, clients and employees to find 'Top 50 best managed vendors' for 2006.

The companies were ranked based on their consistent strength in the areas of human capital performance, CEO commitment, corporate direction and leadership impact. Other factors included client and employee satisfaction.

24/7 Customer has been evaluated on 44 indicators on outsourcing industry superiority, of which 26 indicators are specific to leadership, and 18 indicators addressing operational results.

Scott Wilson and Doug Brown, co-authors of The Black Book of Outsourcing, state in the book: "Continual improvements earned 24/7 Customer, the distinction of being the best performing global call center; lowering attrition and actively mentoring workers to keep clients happy."

"24/7 Customer is honoured to receive this prestigious ranking, as we rapidly expand our presence across the globe and strive to create better value for our clients," said P V Kannan, Co-Founder and CEO, 24/7 Customer. "We see this accolade as a testimony to our ability to execute consistently and surpass customer expectations, meet and exceed our employees' needs."

need-jobs-of-call-center-in-karachi-Pakistan.html.com

Need Call Center Agents Night shift / International, fresh.

Candidates are encouraged to apply free training handsome salary + commission.

(Less English Communication skills can also apply).

for more details kindly see google jobs add's.

or u want more info kindly contact me on

waqqas21ano@gmail.com

Call.Center.Software.html

The Parsec Call Center Solution is a complete and self contained Computer Telephony Integration (CTI) product suite giving Small & Medium Businesses a plug-and-play-option without them bothering about acquiring and integrating with other third party solutions in order to become operational. The Call Center product suite consists of the Predictive Dialer, the Voice Logger, the IVR, the Reporting module, and the Telemarketing and Collection mini CRM applications. Parsec Call Center Software is a true blended solution catering to both the Outbound and Inbound needs of a Call Center and thus have Automatic Call Distribution algorithm for both types of calls. Parsec is in active touch with the campaign providers as well as Call Center Software users to proactively introduce continuous improvements to its Call Center Software Suite and also compliance to new statutory guidelines in its Computer Telephony Integration product portfolio.

Parsec's Automatic Call Distribution system is the heart of its Call Centers Software. Automatic Call Distribution systems are call routing mechanisms for incoming as well as outbound calls; i.e. This route calls originated by Parsec Computer Telephony Integration software to the available agents depending on various parameters. Parsec Call Center Software Suite comes with a complete Automatic Call Distribution system for call routing.

The Call Center Software with Automatic Call Distributor can also route calls based on the dialed phone number (DNIS). Additionally, Parsec Automatic Call Distribution can intelligently route calls using complex condition logic using agent based queuing to facilitate account management or skill based logic. Calls can be automatically distributed to the most qualified service agent that is available or to the one who had serviced a particular customer last time. Parsec Computer Telephony Integration solution conforms to way you want to do business.

The Parsec Call Center Solution Suite supports the latest series of DSP cards and HMP software platforms of Dialogic Inc, the best known platform for Call Center Solutions.

Elixir Technology For Call Center

Free for Development and Easy for Design and Deployment with REST-based Architecture The NetBeans Plugin provides a set of features for NetBeans users to incorporate Business Intelligence (BI) features such as Dashboard, Report, Data ETL and Scheduling within their applications.

With REST API its underlying native interface, any application built in web enabled technologies such as Java, Ruby, AJAX, etc, can readily access the BI features through lightweight web services using a simple set of GET, POST, PUT, DELETE over HTTP or HTTPS.

There is also a Java API for client connection to the Repertoire Server and another for embedding the Repertoire Runtime. The Repertoire Server, Runtime, and Remote are additional components available for licensing separately for production use.
Designed for integrated BI, it requires zero integration, just plug in and use. Simply put, it’s Business Intelligence that makes sense; the free and easy way.

How the Virtual System Works

New technology and software used by service providers like five9 enables inbound calls to go through a data center that is run by a Web-based device. The software determines where to route each call and then transmits every call to the appropriate agent of the particular company that a specific call was meant for. To ensure the security of routed calls, a Virtual Private Network (VPN) technology is used.