New technology and software used by service providers like five9 enables inbound calls to go through a data center that is run by a Web-based device. The software determines where to route each call and then transmits every call to the appropriate agent of the particular company that a specific call was meant for. To ensure the security of routed calls, a Virtual Private Network (VPN) technology is used.
Great and simple post you shared. It has such a mythology about it, but it really is just making a common sense! Thanks for pointing that in your post.
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