Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include:
- Simplifies business application integration
- Eases agent administration
- Increases agent flexibility
- Provides efficiency gains in network hosting
Intended for both formal and informal contact centers, this unified communications solution also delivers:
- Sophisticated call routing and comprehensive contact management
- Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
- Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
- E-mail management, chat, and web collaboration features
- Easy-to-use administration features
- Simplified installation, configuration, and application hosting
The Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box", that can also
Improve agent scalability
Provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting
The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.
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